Resume
Inti Valderas Caro
User Experience Design Engineer
I design conversational and product experiences for products millions of people use, like Kate at KBC and VRT MAX. I also build: with AI I move fast from idea to prototype, and I ship small products end to end, back-end included.
Experience
Dec 2022 to Mar 2025, Mar 2026 to Present
UX / Conversational Designer
KBC, via iO, then freelance
- Responsible for all business communications and third-party services (parking, mobility, partner features) inside Kate, KBC Mobile's assistant, which handles around 21,500 questions a day. Owned the conversation flows, scope, knowledge bases, proactive conversations, and the dashboards that tracked how they performed.
- Part of the core team that brought LLMs into Kate, then a fully rule-based system. Designed the AI-answer experience, including a distinct message bubble that discloses AI-generated replies and their source, to keep trust in a financial context.
- Designed the in-app flows Kate hands off to, including an end-to-end ATM locator: chat action, to a clustered map, to a detail view with opening hours and what each machine can do.
- Part of the core team that moved KBC's design org to Figma, setting up shared workflows and design-system foundations.
- Connective tissue across Product, Business, Engineering, and UI, translating requirements into scope and keeping cross-functional teams aligned to deadline.
Mar 2025 to Mar 2026
UX Designer, VRT MAX
VRT, via iO
- Designed a new sharing experience that makes any VRT MAX title social-ready, generating a shareable visual when a user shares.
- Designed a new media-player experience for the FIFA World Cup, with playback built around chapters and highlights. The capability is being carried into further contexts.
- Set up an accessibility research framework for user-testing accessibility features.
Aug 2020 to Nov 2022
UX Designer / Researcher
Smooth Sailing
- Kaleidos (Flemish Government): ran user interviews to map how the government's decision-making platform was actually used, diagnosed why adoption was lagging, and shipped a few focused changes that noticeably improved how teams could work.
- Payflip: turned a manual, high-touch client onboarding into a guided self-serve flow, cutting supported work from 12 to 15 hours down to around 2.
- Flexmail: simplified onboarding for a mature email-marketing platform, redesigning contact management and cutting time-to-value from weeks to days.
Jul 2016 to Present
Design Engineer
Valderas, freelance
- Independent design-and-build practice. As Nitra's digital expert, own their platform end to end: a training-management system, their Zoho One CRM, data pipelines, and automations.
- Designing and building, AI-assisted, a full rebuild of Nitra Academy in Next.js and Postgres, self-hosted in the EU, now in testing.
- Additional design and build projects for LUCA School of Arts and Hawaiian.
Recognition
- World's Best Banking App (Kate, KBC), SIA Partners, 2024
- Best Digital Assistant in Belgium, out of 65 (Kate, KBC), Campfire AI, 2023 & 2025
- Highest rating for design and accessibility (Kate, KBC), Campfire AI, 2024
- Speaker, UX Beers: from rule-based to LLM-powered conversations
Education
2017 to 2021
Master of Interaction Design (IxD)
LUCA School of Arts
Design Systems Certificate
Memorisely
Focus areas
Conversational AI
UX Design
User Research
Design Systems
Figma
AI-assisted Prototyping
Frontend Engineering
Process Automation
